We take the security of our community seriously. We monitor transactions to protect our community from unauthorized card use, identity theft and Fake Tracking ID Fraud.&#xA0; An order may be flagged for automated review for a variety of reasons including:&#xA0;<ul><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Billing &amp; Delivery Mismatches:&#xA0;Significant differences between where the order was placed and the delivery address</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Multiple Payment Attempts:&#xA0;Several failed attempts to process a payment before a successful checkout</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">High-Value Orders:&#xA0;Large or unusually high-dollar transactions that require a manual security check&#xA0;</li><li style="text-align: left; font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Pattern Matching:&#xA0;The transaction shares characteristics with previously identified fraudulent orders </li></ul>What happens next?If your order is flagged, our Community Experience team will reach out to you directly. To protect your account, the following steps may be taken:<ul><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Order Paused:&#xA0;Your order may be temporarily placed on hold while we verify your details&#xA0;</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Additional Verification:&#xA0;We may request further confirmation or payment verification to ensure the order is legitimate&#xA0;</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Return Policy Limitations:&#xA0;Flagged accounts or orders will face stricter guidelines during the returns process. This includes extra verification steps, sighting of the product before the return outcome is issued and complete exclusion from our Instant Returns (instant refund and exchanges) program.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Order Cancellation:&#xA0;If we cannot verify the legitimacy of the order within a reasonable timeframe, or if the security risk remains high, the order will be cancelled and fully refunded.&#xA0;</li></ul>

MY ORDER HAS BEEN FLAGGED AS FRAUD?

LSKD US

ORDER ASSISTANCE

ORDERS & PAYMENT

IS EVERYTHING ON SALE?

IF I HAVE ITEMS IN MY CART, CAN THEY SELL OUT BEFORE I FINISH CHECKING OUT?

HOW DO I KNOW WHAT SIZE I AM?

WHY IS THE SITE SHUT DOWN?

HOW LONG DOES THE SALE GO FOR?

ALL THINGS MID YEAR SALE

HOW LONG WILL IT TAKE FOR MY ORDER TO BE SHIPPED?

IF I PICK EXPRESS SHIPPING WILL MY ORDER BE A PRIORITY?

SHIPPING & DISPATCH

I ORDERED THE WRONG SIZE/ITEM, CAN I CHANGE IT?

CAN I CANCEL MY ORDER?

ORDERS

CAN I USE A GIFT CARD OR STORE CREDIT?

WHAT PAYMENT METHODS CAN I USE?

DO I NEED A CODE TO GET THE SALE DISCOUNT?

PAYMENT & GIFT CARDS

CAN I RETURN FOR A REFUND OR STORE CREDIT?

RETURNS & EXCHANGES

TERMS & CONDITIONS

MID YEAR SALE

HOW LONG IS THE SALE FOR?

CAN I SHOP THE SALE AT THE SAN DIEGO RETAIL STORE?

DO I NEED A CODE FOR THE SALE?

CAN I STACK MY DISCOUNT CODES ON TOP OF SALE ITEMS?

CAN I USE MY CLUB LSKD REWARDS POINTS DURING THE SALE?

WILL MY CART/WISHLIST BE CLEARED?

CAN I RETURN MY MEMORIAL DAY SALE ORDER?

MEMORIAL DAY SALE

IS LSKD PASSING ON TARIFFS TO U.S. COMMUNITY?

U.S TARIFFS

HOW DO I START A RETURN?

RETURNS POLICY INFO

CAN I RETURN A GIFT CARD?

CAN I RETURN A GIFT?

DO YOU PROVIDE GIFT RECEIPTS?

CAN I RETURN GEAR THAT I BOUGHT ON SALE?

I PROCESSED MY RETURN BUT DIDN'T RECEIVE MY RETURN LABEL?

DO I GET A PREPAID RETURN LABEL SENT TO ME WITH MY RETURN?

CAN I RETURN MULTIPLE ORDERS IN ONE PACKAGE?

I'VE LOST MY PROOF OF PURCHASE, WHAT DO I DO?

GENERAL RETURN INFO

CAN I EXCHANGE?

CAN I EXCHANGE AN EXCHANGE?

ARE MY EXCHANGE ITEM(S) HELD FOR ME?

OPTED FOR A STORE CREDIT?

WHY DID MY EXCHANGE ITEM GO OUT OF STOCK?

WHY DOES MY EXCHANGE ITEM SAY IT'S OUT OF STOCK BUT IT'S AVAILABLE ON THE WEBSITE?

'SHOP NOW WITH $X' INFO

EXCHANGES & STORE CREDITS

WHAT IS AN INSTANT RETURN/EXCHANGE?

WHY DO I NEED TO PROVIDE MY CREDIT CARD INFO?

I WANT TO KEEP MY ORIGINAL ITEM?

I HAVEN'T SENT MY RETURN BACK WITHIN 14 DAYS?

CAN I GET BLOCKED FROM INSTANT EXCHANGES?

INSTANT RETURNS

CAN I GET A REFUND?

WHEN WILL I RECEIVE MY REFUND?

I PAID WITH A GIFT CARD/STORE CREDIT?

I USED MORE THAN ONE PAYMENT METHOD?

I HAVEN'T GOT MY REFUND?

REFUNDS

CAN I RETURN MY IN STORE PURCHASE ONLINE?

CAN I RETURN MY ONLINE PURCHASES IN STORE?

DO I NEED A RECEIPT?

LSKD SAN DIEGO IN-STORE RETURNS

WHAT ABOUT TAXES AND FEES?

SHIPPING COSTS

HOW LONG DOES SHIPPING TAKE?

WHERE DO YOU SHIP FROM?

HOW LONG UNTIL MY ORDER IS SHIPPED?

THE DELIVERY COURIER HAS LOST MY ORDER?

MY TRACKING HAS NOT UPDATED?

WHY WAS MY ORDER RETURNED TO SENDER?

MANAGING YOUR DELIVERY

GENERAL SHIPPING INFO

DO YOU DELIVER TO PARCEL LOCKERS?

DO I NEED TO SIGN FOR MY ORDER?

MY TRACKING SAYS DELIVERED BUT I DON'T HAVE MY ORDER?

DELIVERY

SHIPPING

HOW DO I JOIN CLUB LSKD?

HOW DO I KNOW WHAT PERKS I GET ACCESS TO?

DO I GET A BIRTHDAY REWARD?

GETTING STARTED WITH CLUB LSKD

HOW DO I REDEEM POINTS?

CAN I REDEEM MY POINTS IN STORE?

USING & REDEEMING POINTS

HOW DO I EARN POINTS?

I MADE AN ORDER BEOFRE I CREATED AN ACCOUNT, WHERE ARE MY POINTS?

I FORGOT TO LOG IN WHEN I PLACED MY ORDER

IF I RETURN ITEMS FOR A REFUND, WILL I GET MY POINTS BACK?

EARNING POINTS

HOW DO I KNOW WHAT TIER I'M IN?

DOES MY TIER STATUS EXPIRE?

TIER STATUS

DO MY POINTS EXPIRE?

CAN I TRANSFER POINTS TO SOMEONE ELSE?

MY POINTS DISAPPEARED

CAN I COMBINE POINTS FROM MY 2 EMAIL ADDRESSES?

I'VE CHANGED MY EMAIL ADDRESS, CAN I TRANSFER POINTS?

CLUB LSKD TERMS & CONDITIONS

POINTS ISSUES & TROUBLESHOOTING

CLUB LSKD REWARDS

HOW LONG ARE GIFT CARDS VALID FOR?

DO YOU OFFER PHYSICAL GIFT CARDS?

WHEN WILL I RECEIVE MY GIFT CARD?

HOW DO I REDEEM MY GIFT CARD?

CAN I APPLY MULTIPLE GIFT CARDS AT CHECKOUT?

HOW DO I CHECK MY GIFT CARD BALANCE?

I CAN'T FIND MY STORE CREDIT OR GIFT CARD?

GIFT CARDS

WHAT PAYMENT METHODS ARE AVAILABLE?

CAN I USE MORE THAN ONE PAYMENT TYPE?

CAN I CHANGE MY PAYMENT METHOD?

MY DEBIT/CREDIT CARD ISN'T PROCESSING?

PAYMENTS

PAYMENT

GIFT WITH PURCHASE INFO

I'M HAVING ISSUES APPLYING FOR A FITNESS PARTNERSHIP

GENERAL DISCOUNT CODE INFO

MY DISCOUNT CODE ISN'T APPLYING?

2 FOR X DEALS

MY LSKD REWARDS POINTS AREN'T WORKING?

DISCOUNT CODES

PROMOTIONS

CAN I PUT AN ITEM ON HOLD?

CAN I USE MY LSKD REWARDS POINTS IN STORE?

CAN I RETURN MY IN STORE PURCHASES ONLINE?

STORE LOCATIONS

LSKD RETAIL STORES

WHAT SHOULD I DO IF MY PRODUCT IS FAULT OR DAMAGED?

CARE INSTRUCTIONS?

WHAT ARE THE DIFFERENCES BETWEEN OUR WOMEN'S LEGGINGS/SHORTS

DO LSKD PRODUCTS CONTAIN PFAS OR BFAS?

WHAT SIZE DO I BUY IN UNISEX?

WHAT SIZE AM I IN LEGGINGS?

MEN'S TOP SIZE GUIDE

MEN'S BOTTOMS SIZE GUIDE

BRA SIZE GUIDE

WOMEN'S TOPS SIZE GUIDE

WOMEN'S BOTTOMS SIZE GUIDE

LEGGINGS INSEAM MEASUREMENTS

SIZING

PRODUCTS & SIZING