Information on whether your order is coming from our warehouse in Australia or the United States

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">All orders (Except for US and Mexico) are shipped from our HQ in Loganholme, QLD, Australia! &#x1F1E6;&#x1F1FA;If you&apos;re in US or Mexico, your order will be shipped from our US Warehouse. &#x1F1FA;&#x1F1F8;

WHERE DO YOU SHIP FROM?

Information on how long it takes for your order to be dispatched

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We pick &amp; pack orders like ninjas &#x1F977; If you&apos;re located anywhere in the world (except for US and Mexico) and order before 3pm AEST Mon-Fri, we aim to dispatch your order the same day! Orders placed on public holidays or weekends are shipped the next business day.&#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you&apos;re located in the US or Mexico, your orders will be packed within 24 hours &#x1F4E6; <span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please note massive sale events i.e. Black Friday, will impact dispatch timeframes.&#xA0;

HOW LONG UNTIL MY ORDER IS SHIPPED?

Information on how to get in touch with us when your order is lost in transit

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">That is certainly not ideal at all!&#xA0;<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">In the rare instance that your parcel has been lost, our Community Experience team will not leave you empty-handed.<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please contact our team via email:&#xA0;<a href="mailto:yourfriends@lskd.co" style="text-decoration:none;"><span style="font-size: 11pt; background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">yourfriends@lskd.co</a> <a href="mailto:yourfriends@lskd.co" style="text-decoration:none;"><span id="isPasted" style="font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">with the following information</a><a href="mailto:yourfriends@lskd.co" style="text-decoration:none;"><span id="isPasted" style="font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">1. Order number</a><a href="mailto:yourfriends@lskd.co" style="text-decoration:none;"><span id="isPasted" style="font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">2. Screenshot of email from delivery courier (eg. UPS) deeming parcel Lost in Transit (LIT)</a>

THE DELIVERY COURIER HAS LOST MY ORDER?

Information on when and how to get in touch with us if your order is taking longer than you expected

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If your tracking information hasn&apos;t updated in 3 business days, please reach out to our Community Experience Team. They will put an enquiry in with the postal service to get to the bottom of where your parcel is!<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">In the rare circumstance that your package is lost in transit, we will ensure that you don&apos;t get left empty-handed! <a class="fr-strong" href="https://www.lskd.co/pages/contact-us" rel="noopener noreferrer" target="_blank">Contact Us</a> <span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">

MY TRACKING HAS NOT UPDATED?

Information on when and how to get in touch with us if your order is being returned to our warehouse

<div data-block="true" data-editor="bv0d8" data-offset-key="2po5h-0-0" id="isPasted"><div data-offset-key="2po5h-0-0"> If the tracking for your package shows &apos;returning to sender&apos;, this could be due to a number of reasons - such as an incorrect address or multiple unsuccessful delivery attempts. Please get in touch with our Community Experience <a href="https://www.lskd.co/pages/contact-us" target="_blank" rel="noopener noreferrer">team</a>! They&apos;ll be able to help you and ensure that you&apos;re not left empty-handed!&#xA0;</div></div>

WHY WAS MY ORDER RETURNED TO SENDER?

Information on how to set preferences for your delivery eg. leave in a safe place or take to post office

<div data-block="true" data-editor="bv0d8" data-offset-key="2po5h-0-0" id="isPasted">Once your order has been dispatched, we suspect you&apos;ll be stalking your tracking, eager to receive your gear!If you&#x2019;d like to:<ul><li data-start="863" data-end="880">Update your delivery address</li><li data-start="863" data-end="880">Add delivery instructions (safe place, authority to leave etc)</li><li data-start="863" data-end="880">Redirect your parcel (If available)</li><li data-start="863" data-end="880">Track your parcel in real time and receive notifications for updates</li></ul>We recommend downloading the app of the courier handing your delivery, and creating an account (e.g. DHL or UPS if shopping from US or Mexico) Download the DHL app here: Apple Store &#x1F449; <a href="https://apps.apple.com/au/app/dhl-express-mobile-app/id1426463073" target="_blank" rel="noopener noreferrer">HERE</a>Google Play Store &#x1F449;&#xA0;<a data-fr-linked="true" href="https://play.google.com/store/apps/details?id=com.dhl.exp.dhlmobile&amp;hl=en_AU" id="isPasted" target="_blank" rel="noopener noreferrer">HERE</a> Download the UPS app here:Apple Store &#x1F449; <a data-fr-linked="true" href="https://apps.apple.com/au/app/ups/id336377331" id="isPasted" target="_blank" rel="noopener noreferrer">HERE</a>Google Play Store &#x1F449; <a data-fr-linked="true" href="https://play.google.com/store/apps/details?id=com.ups.mobile.android&amp;hl=en" id="isPasted" target="_blank" rel="noopener noreferrer">HERE</a> If you&apos;re needing further assistance, please get in touch with our Community Experience team <a href="https://www.lskd.co/pages/contact-us" target="_blank" rel="noopener noreferrer">here</a></div>

MANAGING YOUR DELIVERY

LSKD US

GENERAL SHIPPING INFO

SHIPPING

TRUST US PACKS

IS EVERYTHING ON SALE?

HOW LONG IS THE SALE FOR?

CAN I SHOP THE SALE AT THE SAN DIEGO RETAIL STORE?

HOW LONG WILL IT TAKE FOR MY ORDER TO BE SHIPPED?

DO I NEED A CODE FOR THE SALE?

CAN I STACK MY DISCOUNT CODES ON TOP OF SALE ITEMS?

CAN I USE MY CLUB LSKD REWARDS POINTS DURING THE SALE?

THE BORING SH*T

APP SALE

IS LSKD PASSING ON TARIFFS TO U.S. COMMUNITY?

U.S TARIFFS

HOW DO I START A RETURN?

RETURNS POLICY INFO

CAN I RETURN A GIFT CARD?

CAN I RETURN A GIFT?

DO YOU PROVIDE GIFT RECEIPTS?

CAN I RETURN GEAR THAT I BOUGHT ON SALE?

I PROCESSED MY RETURN BUT DIDN'T RECEIVE MY RETURN LABEL?

DO I GET A PREPAID RETURN LABEL SENT TO ME WITH MY RETURN?

CAN I RETURN MULTIPLE ORDERS IN ONE PACKAGE?

I'VE LOST MY PROOF OF PURCHASE, WHAT DO I DO?

GENERAL RETURN INFO

CAN I EXCHANGE?

CAN I EXCHANGE AN EXCHANGE?

ARE MY EXCHANGE ITEM(S) HELD FOR ME?

OPTED FOR A STORE CREDIT?

WHY DID MY EXCHANGE ITEM GO OUT OF STOCK?

WHY DOES MY EXCHANGE ITEM SAY IT'S OUT OF STOCK BUT IT'S AVAILABLE ON THE WEBSITE?

'SHOP NOW WITH $X' INFO

EXCHANGES & STORE CREDITS

WHAT IS AN INSTANT RETURN/EXCHANGE?

WHY DO I NEED TO PROVIDE MY CREDIT CARD INFO?

I WANT TO KEEP MY ORIGINAL ITEM?

I HAVEN'T SENT MY RETURN BACK WITHIN 14 DAYS?

CAN I GET BLOCKED FROM INSTANT EXCHANGES?

INSTANT RETURNS

CAN I GET A REFUND?

WHEN WILL I RECEIVE MY REFUND?

I PAID WITH A GIFT CARD/STORE CREDIT?

I USED MORE THAN ONE PAYMENT METHOD?

I HAVEN'T GOT MY REFUND?

REFUNDS

CAN I RETURN MY IN STORE PURCHASE ONLINE?

CAN I RETURN MY ONLINE PURCHASES IN STORE?

DO I NEED A RECEIPT?

LSKD SAN DIEGO IN-STORE RETURNS

RETURNS & EXCHANGES

WHAT ABOUT TAXES AND FEES?

SHIPPING COSTS

DO YOU DELIVER TO PARCEL LOCKERS?

HOW LONG DOES SHIPPING TAKE?

DO I NEED TO SIGN FOR MY ORDER?

MY TRACKING SAYS DELIVERED BUT I DON'T HAVE MY ORDER?

DELIVERY

HOW DO I JOIN CLUB LSKD?

HOW DO I KNOW WHAT PERKS I GET ACCESS TO?

DO I GET A BIRTHDAY REWARD?

GETTING STARTED WITH CLUB LSKD

HOW DO I REDEEM POINTS?

CAN I REDEEM MY POINTS IN STORE?

USING & REDEEMING POINTS

HOW DO I EARN POINTS?

I MADE AN ORDER BEOFRE I CREATED AN ACCOUNT, WHERE ARE MY POINTS?

I FORGOT TO LOG IN WHEN I PLACED MY ORDER

IF I RETURN ITEMS FOR A REFUND, WILL I GET MY POINTS BACK?

EARNING POINTS

HOW DO I KNOW WHAT TIER I'M IN?

DOES MY TIER STATUS EXPIRE?

TIER STATUS

DO MY POINTS EXPIRE?

CAN I TRANSFER POINTS TO SOMEONE ELSE?

MY POINTS DISAPPEARED

CAN I COMBINE POINTS FROM MY 2 EMAIL ADDRESSES?

I'VE CHANGED MY EMAIL ADDRESS, CAN I TRANSFER POINTS?

CLUB LSKD TERMS & CONDITIONS

POINTS ISSUES & TROUBLESHOOTING

CLUB LSKD REWARDS

HOW LONG ARE GIFT CARDS VALID FOR?

DO YOU OFFER PHYSICAL GIFT CARDS?

WHEN WILL I RECEIVE MY GIFT CARD?

HOW DO I REDEEM MY GIFT CARD?

CAN I APPLY MULTIPLE GIFT CARDS AT CHECKOUT?

HOW DO I CHECK MY GIFT CARD BALANCE?

I CAN'T FIND MY STORE CREDIT OR GIFT CARD?

GIFT CARDS

WHAT PAYMENT METHODS ARE AVAILABLE?

CAN I USE MORE THAN ONE PAYMENT TYPE?

CAN I CHANGE MY PAYMENT METHOD?

MY DEBIT/CREDIT CARD ISN'T PROCESSING?

PAYMENTS

PAYMENT

ORDERS & PAYMENT

GIFT WITH PURCHASE INFO

I'M HAVING ISSUES APPLYING FOR A FITNESS PARTNERSHIP

GENERAL DISCOUNT CODE INFO

MY DISCOUNT CODE ISN'T APPLYING?

2 FOR X DEALS

MY LSKD REWARDS POINTS AREN'T WORKING?

DISCOUNT CODES

PROMOTIONS

CAN I PUT AN ITEM ON HOLD?

CAN I USE MY LSKD REWARDS POINTS IN STORE?

CAN I RETURN MY IN STORE PURCHASES ONLINE?

STORE LOCATIONS

LSKD RETAIL STORES

WHAT SHOULD I DO IF MY PRODUCT IS FAULT OR DAMAGED?

CARE INSTRUCTIONS?

WHAT ARE THE DIFFERENCES BETWEEN OUR WOMEN'S LEGGINGS/SHORTS

DO LSKD PRODUCTS CONTAIN PFAS OR BFAS?

WHAT SIZE DO I BUY IN UNISEX?

WHAT SIZE AM I IN LEGGINGS?

MEN'S TOP SIZE GUIDE

MEN'S BOTTOMS SIZE GUIDE

BRA SIZE GUIDE

WOMEN'S TOPS SIZE GUIDE

WOMEN'S BOTTOMS SIZE GUIDE

LEGGINGS INSEAM MEASUREMENTS

SIZING

PRODUCTS & SIZING