All orders heading to the USA &amp; Canada ship straight from our USA 3PL! &#x1F1FA;&#x1F1F8; Everywhere else? Your gear&#x2019;s coming from LSKD HQ in Logan, Australia! &#x1F1E6;&#x1F1FA;

Where do you ship from?

<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We pick &amp; pack orders like ninjas if you&apos;re based in the USA or Canada and order before 12pm PST Mon-Fri, your order will be shipped same day (orders after 12pm PST will be dispatched next day). All other orders will be dispatched within 1-2 business days.&#xA0; <span style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">*Dispatch times may differ during peak sale periods and public holidays. &#xA0;

Once I place an order, how long until its shipped?

<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">A shipping confirmation email will be sent from LSKD when your gear is packed!

How do I know if my order is on its way?

<span id="isPasted" style="box-sizing: inherit; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; letter-spacing: 0.35px; text-align: left; background-color: rgb(255, 255, 255); float: none;">Nope, all USA &amp; Canada orders are dispatched from our USA 3PL Mon - Fri. &#xA0;<br style="box-sizing: inherit; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: inherit; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: inherit; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; letter-spacing: 0.35px; text-align: left; background-color: rgb(255, 255, 255); float: none;">When it comes to the delivery of your order, each carrier has its own operating hours.&#xA0;

Do you ship orders on weekends?

<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We will deliver to the address you provide when placing your order. If by chance the details are incorrect or incomplete and LSKD has to resend a parcel you may be liable for this expense. Please double-check your details!

Where will my parcel be delivered?

<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Our deliveries may require a signature. If you aren&#x2019;t home your package may be taken to your local post office to collect. If you do opt for a &#x2018;safe drop&#x2019; option or have &#x2018;authority to leave&#x2019; in place for your address LSKD will not be liable for the package.

Do I need to be home to receive my delivery?

If your tracking information hasn't updated in 3 business days, feel free to reach out to our Community Experience Team. They will put an expiry in with the postal service to get to the bottom of where your parcel is! Contact Us

<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If your tracking information hasn&apos;t updated in 3 business days, feel free to reach out to our Community Experience Team. They will put an expiry in with the postal service to get to the bottom of where your parcel is!&#xA0; <a href="https://www.lskd.co/pages/contact-us" rel="noopener noreferrer" target="_blank" class="fr-green fr-strong">Contact Us</a>

What if my tracking has not updated?

All orders heading to the USA & Canada ship straight from our USA 3PL! 🇺🇸 Everywhere else? Your gear’s coming from LSKD HQ in Logan, Australia! 🇦🇺. Shopping in Australia or New Zealand? CLICK HERE

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All orders heading to the USA &amp; Canada ship straight from our USA 3PL! &#x1F1FA;&#x1F1F8; Everywhere else? Your gear&#x2019;s coming from LSKD HQ in Logan, Australia! &#x1F1E6;&#x1F1FA;&#xA0;<table id="isPasted"><thead><tr><th style="width: 13.8968%;">Country</th><th style="width: 21.5318%;">Shipping Method</th><th style="width: 33.526%;">Shipping Cost</th><th style="width: 31.0612%;">Estimated Time</th></tr></thead><tbody><tr><td style="width: 13.8728%;"><img src="https://attachments.gorgias.help/GyBLV6kbq5xNbQkK/hc/30BVo7vV9r7rvzmQ/2024052200-a5275151-c0bb-4912-abf3-61443a191815-usa%20flag.png" style="width: 300px;" class="fr-fic fr-dii"></td><td style="width: 21.5318%;">Standard (USA)</td><td style="width: 33.526%;">FREE for all orders. No minimum spend. </td><td style="width: 31.0612%;">1-3 Business Days</td></tr><tr><td style="width: 13.8728%;"><img src="https://attachments.gorgias.help/GyBLV6kbq5xNbQkK/hc/30BVo7vV9r7rvzmQ/2024052200-895f2c83-5c09-4cb4-808d-e6cc374634fa-canada%20flag.png" style="width: 300px;" class="fr-fic fr-dii"></td><td style="width: 21.5318%;">Standard (Canada)&#xA0;</td><td style="width: 33.526%;">FREE for all orders. No minimum spend. </td><td style="width: 31.0612%;">3-6 Business Days</td></tr><tr><td style="width: 13.8728%;" rowspan="2"><img src="https://attachments.gorgias.help/GyBLV6kbq5xNbQkK/hc/30BVo7vV9r7rvzmQ/2024091701-05cbe813-9fa9-42a4-848a-8d0991f3c3da-uk%20flag.png" style="width: 300px;" class="fr-fic fr-dii"></td><td style="width: 21.5318%;">Standard (UK) </td><td style="width: 33.526%;">FREE for all orders. No minimum spend. </td><td style="width: 31.0612%;">4-8 Business Days&#xA0;</td></tr><tr><td style="width: 21.5318%;">Express (UK) </td><td style="width: 33.526%;">$20 USA for orders under $200 USD. FREE Express Shipping on orders over $200 USD. </td><td style="width: 31.0612%;">2-5 Business Days </td></tr><tr><td style="width: 13.8728%;" rowspan="2"> <img src="https://attachments.gorgias.help/GyBLV6kbq5xNbQkK/hc/RdOkb7oZgP2VXGNr/2025090723-8f8a0690-a1e1-48ea-b142-90711985dbf9-6c6b277e-d9ec-4395-8a13-e34f4c43ef1c.png" class="fr-fic fr-dii"></td><td style="width: 21.5318%;">Standard (Singapore) </td><td style="width: 33.526%;">FREE for all orders. No minimum spend. </td><td style="width: 31.0612%;">4-8 Business Days </td></tr><tr><td style="width: 21.5318%;">Express (Singapore) </td><td style="width: 33.526%;">$20 USA for orders under $200 USD. FREE Express Shipping on orders over $200 USD. </td><td style="width: 31.0612%;">3-6 Business Days</td></tr><tr><td style="width: 13.8968%;"><img src="https://attachments.gorgias.help/GyBLV6kbq5xNbQkK/hc/30BVo7vV9r7rvzmQ/2024052200-e6fed3b9-f729-4445-9931-2c8de32836dc-globe.jpeg" style="width: 75px;" class="fr-fic fr-dii"></td><td style="width: 21.5318%;">Rest of the World</td><td style="width: 33.526%;">$25 Express Postage for orders under $250 FREE Express for orders over $250</td><td style="width: 31.0612%;">1-2 Weeks</td></tr><tr><td style="width: 99.8555%;" colspan="4">**Delivery times are an estimate only. Excludes order processing times and may be affected by Shipping Carrier &amp; Customs delays. Peak sale periods and Public Holidays may also affect the shipment of orders.**</td></tr></tbody></table> <p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Shopping in Australia or New Zealand? <a href="https://lskd-au.gorgias.help/en-US/how-much-is-shipping-92263" id="isPasted">CLICK HERE</a>

How long should it take to receive my order?

LSKD US

General Shipping Info

Shipping & Delivery

Why won't my order let me add some items to my cart?

Is LSKD passing on tariffs to U.S. community?

Why has my order been split?

How long will the affected styles be offline?

U.S. Tariffs

How much is Shipping?

What about customs fees?

Shipping Costs

How do I lodge a return?

Can I return items?

Can I return a gift card?

What Countries receive free returns?

What is the Return Shipping Fee?

General Returns Info

Can I exchange for a new size?

Can I exchange for a different item?

How do I get my store credit?

When will I receive my store credit?

How long is a store credit valid for?

How do I use my store credit?

Exchanges & Store Credit

What is Instant Exchange?

Why do I need to provide my credit card info?

Whats the benefit?

Instant Exchange

Returns & Exchanges

Can I cancel my order?

I ordered the wrong size, can I change it?

Order

Can I get a refund?

How long does a refund take?

I paid with a gift card/store credit?

I used more than one payment method?

How do refunds work with Buy Now Pay Later services?

How do I pause instalments?

Refunds

What should I do if my product is faulty or damaged?

How do I know if a product is being restocked?

How can I care for my Leggings?

Can I put an item on hold?

What's the difference between Base, Rep, Fusion, Seamless and Elixir Leggings?

Do products contain PFAS or BPAs?

Products

How long do gift cards last?

Do you have physical gift cards?

When will I receive my gift card?

How do I redeem my gift card?

How do I check my gift card balance?

Gift Cards

What payment options are available

Can I use more than one payment type?

Can I pay cash, cheque or direct deposit?

Can I change my payment method?

My payment wont go through on my card?

Do you charge state taxes in the U.S.

Payments

General discount code info

My discount isn't applying?

My discount code isn't valid?

2 for X deals

Discount Codes

General gift with purchase info

Gifts with Purchase

Payment & Promotions

How do I earn points?

How do I redeem points?

Do my Points expire?

How many people can I refer?

Can I combine points from my 2 email addresses?

What is Refer a Friend?

I've changed my email address, can I transfer points?

How many points can be redeemed?

Where can I see all my points and perks?

Can I transfer points to someone else?

If I redeem my points to a discount code will they expire?

If I return items for a refund will I get my points back?

I made an order before I created an account, where are my points?

My points disappeared?

What's in it for me?

Can I redeem LSKD Rewards Points for Cash?

How do I know what tier I'm in?

Does my tier status expire?

Is it free to sign up?

How do I know what perks I get access to?

Do I get a birthday reward?

I forgot to log in when I placed my order!

The boring bits

LSKD Rewards T&Cs

Club LSKD Rewards & Perks

Men's Tops Size Guide

Men's Bottoms Size Guide

Bra Size Guide

Women's Tops Size Guide

Women's Bottoms Size Guide

Leggings Inseam Measurements

What is Magic Fit?

How does it work?

Why do I need to enter my weight?

Will it be available on all products?

Why do you have to put a bra size on a leggings page?

What if it doesn't give me my usual size?

Magic Fit

Size Guides

My LSKD App isn't working?

LSKD App