<main id="isPasted" style="box-sizing: inherit; display: block; overflow-wrap: break-word; color: rgb(22, 22, 22); font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: medium; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">First, you&#x2019;ll need your order number - This can be found on the top of your order confirmation email and will start with your order number (#XXXXXX or #USXXXXX). Click the link below to access our super-easy online return platform<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://lskd.loopreturns.com/?ref=isp_rel_no_match#/" style="box-sizing: border-box; background: transparent; color: rgb(31, 31, 31); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; position: relative; border-bottom: none; display: inline-block;" title="https://lskd.loopreturns.com/#/">Start A Return</a><p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Or for order numbers starting with #US, click below:<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://lskdus.loopreturns.com/?ref=isp_rel_no_match#/" style="box-sizing: border-box; background: transparent; color: rgb(31, 31, 31); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; position: relative; border-bottom: none; display: inline-block;" title="https://lskdus.loopreturns.com/#/">Start A #US Return</a></main><div style="box-sizing: inherit; border-top: 1px solid rgb(221, 221, 221); padding: 25px 0px; margin-top: 40px; display: flex; flex-direction: row; -webkit-box-pack: justify; justify-content: space-between; -webkit-box-align: center; align-items: center; text-align: center; color: rgb(0, 0, 0); font-family: Times; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

How do I lodge a return?

<p id="isPasted" style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 0px 0px 25px; color: rgb(146, 149, 152); letter-spacing: 0.35px; text-align: left; background-color: rgb(255, 255, 255);">Your gear can be returned within 30 days of your delivery date for a Refund, Store Credit or exchange* (AUS, US &amp; NZ ONLY). Your gear can be returned within 60 days of your delivery date for a Store Credit or an exchange* (AUS, US &amp; NZ ONLY).<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 0px 0px 25px; color: rgb(146, 149, 152); letter-spacing: 0.35px; text-align: left; background-color: rgb(255, 255, 255);">All products returned need to be in original condition, unwashed, unworn with tags still attached (hats will need to be returned inside a box to avoid damage). For health &amp; hygiene reasons, products such as socks, jocks, face masks and drink bottles are not able to be returned.<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 0px 0px 25px; color: rgb(146, 149, 152); letter-spacing: 0.35px; text-align: left; background-color: rgb(255, 255, 255);">If any product you have received is damaged or faulty, flick us an email at <a href="mailto:yourfriends@lskd.co" style="box-sizing: border-box; background: transparent; color: rgb(31, 31, 31); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; position: relative; border-bottom: none; display: inline-block;">yourfriends@lskd.co</a> with your order number along with photos of the fault/ damage so we can sort it ASAP! Postage costs &amp; Duties are non-refundable for international orders.&#xA0;<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 0px 0px 25px; color: rgb(146, 149, 152); letter-spacing: 0.35px; text-align: left; background-color: rgb(255, 255, 255);">Received a gift with purchase? If you return all or part of your order for a refund you will need to send us back the gift in the same condition as above. For any reason the gift isn&#x2019;t returned we may deduct the full retail cost of the item from your refund.&#xA0;<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 0px; color: rgb(146, 149, 152); letter-spacing: 0.35px; text-align: left; background-color: rgb(255, 255, 255);">*Exchanges on returns are currently only available for our Customers located in Australia &amp; New Zealand or the United States.

Can I return items?

<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Gift cards are non-returnable and cannot be refunded for cash.

Can I return a gift card?

LSKD US

General Returns Info

Returns & Exchanges

The boring sh*t

Full Terms & Conditions

Can I buy a Trust Us Pack in store?

Can I buy other LSKD gear when I order a Trust Us Pack?

If I order 2 or more packs will they be in the same box or separate?

If I buy two will I get the same thing in both?

Buying a Trust Us Pack

What if I am different sizes for top & bottom?

Can I choose what sizes I get?

What happens if it doesn't fit?

What are the kids sizes?

Choosing the right size

Can I use a discount code?

Can I redeem rewards points on my Trust Us Pack?

Discounts & Rewards Points

If I buy 2 will I get the same thing in both?

What's in the Trust Us Pack?

Can I choose the items

Will there be new styles

Will there be active wear in them?

What's in the pack?

What if I don't like what I got?

Can I exchange individual items?

Can I return to my local LSKD Retail Store?

Help I picked the wrong size, can I make a change?

I f*cked up my order! How do I cancel it?

Change & Cancel Options

What payment options are there for Trust Us Packs?

Payment Options

How long will it take to get my order?

I ordered 2 Trust Us Packs but only received one?

Shipping & Dispatch

Trust Us Packs!

How much is Shipping?

What about customs fees?

Shipping Costs

Where do you ship from?

Once I place an order, how long until its shipped?

How do I know if my order is on its way?

How long does shipping outside of Australia take?

Do you ship orders on weekends?

Where will my parcel be delivered?

Do I need to be home to receive my delivery?

General Shipping Info

Shipping & Delivery

Can I exchange for a new size?

Can I exchange for a different item?

How do I get my store credit?

When will I receive my store credit?

How long is a store credit valid for?

How do I use my store credit?

Exchanges & Store Credit

What is Instant Exchange?

Why do I need to provide my credit card info?

Whats the benefit?

Instant Exchange

Can I get a refund?

How long does a refund take?

I paid with a gift card/store credit?

I used more than one payment method?

How do refunds work with Buy Now Pay Later services?

How do I pause instalments?

Refunds

How long do gift cards last?

Do you have physical gift cards?

When will I receive my gift card?

How do I redeem my gift card?

Gift Cards

What payment options are available

Can I use more than one payment type?

Can I pay cash, cheque or direct deposit?

Can I change my payment method?

My payment wont go through on my card?

Payments

General discount code info

My discount isn't applying?

My discount code isn't valid?

2 for X deals

Discount Codes

General gift with purchase info

Gifts with Purchase

Payment & Promotions

The boring bits

LSKD Rewards T&Cs

How do I earn LSKD Rewards points?

How do I redeem my LSKD Rewards points on the website?

How do I redeem my LSKD Rewards points on the APP?

Do my LSKD Rewards Points expire?

Is there a limit to how many LSKD Rewards points can be redeemed at once?

How do I keep track of how many LSKD Rewards points I have and all my perks?

Can LSKD Rewards Points be transferred to a friend?

Can I redeem LSKD Rewards Points for Cash?

If I return items for a refund will I get my points back?

Can I claim LSKD Rewards Points?

LSKD Rewards Points

What does Rookie PRO & MVP mean?

Can I lose my status?

Is it free to sign up?

How do I know what perks I get access to?

Status & Perks

How do I create an account?

How do I reset my password?

I forgot to log in when I placed my order!

Can I combine points from my 2 email addresses?

I've changed my email address, can I transfer points?

My Account

What is Refer a Friend?

Is here a limit to how many friends I can refer?

What's in it for me?

Refer a Friend

LSKD Rewards

My LSKD App isn't working?

LSKD App