# loosekid-us

> Public Help Center articles for loosekid-us.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [HOW DO I GET EARLY ACCESS?](https://lskd-us.gorgias.help/en-US/how-do-i-get-early-access-8101124.md): Pop in your email or phone number to register for the Lemon x Open Air drop.SIGN UP FOR EARLY ACCESS
- [I'M ALREADY SIGNED UP TO LSKD. WILL I AUTOMATICALLY GET EARLY ACCESS?](https://lskd-us.gorgias.help/en-US/im-already-signed-up-to-lskd-will-i-automatically-get-early-access-8101129.md): No. Even if you're already part of the LSKD community, you'll need to register your interest to receive the Early Access PIN. SIGN UP FOR EARLY ACCESS
- [DO I NEED TO SIGN UP FOR BOTH EMAIL AND SMS?](https://lskd-us.gorgias.help/en-US/do-i-need-to-sign-up-for-both-email-and-sms-8101130.md): Not at all, just the one/ your preferred to receive early access. SIGN UP FOR EARLY ACCESS
- [WHEN WILL I RECEIVE MY EARLY ACCESS PIN?](https://lskd-us.gorgias.help/en-US/when-will-i-receive-my-early-access-pin-8101131.md): Your Early Access PIN will be sent on Tuesday 15 September. Keep an eye on the email or mobile number you used when registering.
- [WHAT TIME IS EARLY ACCESS IN MY LOCATION?](https://lskd-us.gorgias.help/en-US/what-time-is-early-access-in-my-location-8101132.md): Lemon x Open Air Early Access opens Tuesday 15 September 4pm PDT. Below you can find all the local times:. 🇺🇸 US + Canada 🇨🇦. California — 4:00PM PDT. Texas (Central) — 6:00PM CDT. Vancouver — 4:00PM PDT. 🌍 Rest of World. London — 7:00AM BST. Pa
- [HOW DO I SHOP EARLY ACCESS?](https://lskd-us.gorgias.help/en-US/how-do-i-shop-early-access-8101133.md): When Early Access opens, head to the Lemon x Open Air collection page and enter the PIN you received via email or SMS to unlock and shop the collection.
- [CAN I SHOP EARLY ACCESS ON THE LSKD APP?](https://lskd-us.gorgias.help/en-US/can-i-shop-early-access-on-the-lskd-app-8101135.md): No. Early Access is website only for this drop. Lemon x Open Air will become available on the App when the collection officially launches at 5pm PST.
- [WHAT IF I REGISTER AFTER EARLY ACCESS HAS STARTED?](https://lskd-us.gorgias.help/en-US/what-if-i-register-after-early-access-has-started-8101136.md): You can still register during the Early Access window. We'll send you an Early Access PIN so you can still shop before the official launch. SIGN UP FOR EARLY ACCESS
- [WHAT IF I DON'T RECEIVE MY PIN?](https://lskd-us.gorgias.help/en-US/what-if-i-dont-receive-my-pin-8101137.md): If you registered via email, check your spam or junk folder first. If you've only just registered, allow a few minutes for your PIN to arrive. Still can't find it? Reach out to our Community Experience team via live Chat and we'll help you out.
- [DOES EARLY ACCESS GUARANTEE MY SIZE OR STYLE?](https://lskd-us.gorgias.help/en-US/does-early-access-guarantee-my-size-or-style-8101138.md): While we can't guarantee stock, Early Access gives you a better chance to secure your favourite styles and sizes.
- [ARE THERE ANY EXCLUSIONS DURING EARLY ACCESS?](https://lskd-us.gorgias.help/en-US/are-there-any-exclusions-during-early-access-8101139.md): No. The full Lemon x Open Air collection will be available to shop during Early Access.
- [DOES NORMAL SHIPPING APPLY?](https://lskd-us.gorgias.help/en-US/does-normal-shipping-apply-8101140.md): Yes. Our standard shipping options and timeframes apply to all Early Access orders.
- [WHAT HAPPENS WHEN EARLY ACCESS ENDS?](https://lskd-us.gorgias.help/en-US/what-happens-when-early-access-ends-8101141.md): After the one-hour Early Access window, Lemon x Open Air officially launches to everyone on the LSKD website and App.
- [IS LSKD PASSING ON TARIFFS TO U.S. COMMUNITY?](https://lskd-us.gorgias.help/en-US/is-lskd-passing-on-tariffs-to-us-community-5056170.md): Nope! Our US orders are shipped directly from our US Warehouse, so there will be no extra duties or tariffs required to be paid 🥳. *Note this does not include state taxes
- [HOW DO I START A RETURN?](https://lskd-us.gorgias.help/en-US/how-do-i-start-a-return-4998769.md): Guide to in-store and online returns
- [RETURNS POLICY INFO](https://lskd-us.gorgias.help/en-US/returns-policy-info-4998780.md): Information on LSKD’s returns policy, eligibility, and return timeframes.
- [CAN I RETURN A GIFT CARD?](https://lskd-us.gorgias.help/en-US/can-i-return-a-gift-card-4998773.md): Information on returning or refunding LSKD Gift Cards.
- [CAN I RETURN A GIFT?](https://lskd-us.gorgias.help/en-US/can-i-return-a-gift-4998877.md): Information on how to return or exchange your gifted item/s
- [DO YOU PROVIDE GIFT RECEIPTS?](https://lskd-us.gorgias.help/en-US/do-you-provide-gift-receipts-4998933.md): Information on gift receipts
- [CAN I RETURN GEAR THAT I BOUGHT ON SALE?](https://lskd-us.gorgias.help/en-US/can-i-return-gear-that-i-bought-on-sale-4998792.md): Information on our return policy for sale items
- [I PROCESSED MY RETURN BUT DIDN'T RECEIVE MY RETURN LABEL?](https://lskd-us.gorgias.help/en-US/i-processed-my-return-but-didnt-receive-my-return-label-4998934.md): Information on where to find your return label
- [DO I GET A PREPAID RETURN LABEL SENT TO ME WITH MY RETURN?](https://lskd-us.gorgias.help/en-US/do-i-get-a-prepaid-return-label-sent-to-me-with-my-return-4998935.md): Information on the shipping label for your returns
- [CAN I RETURN MULTIPLE ORDERS IN ONE PACKAGE?](https://lskd-us.gorgias.help/en-US/can-i-return-multiple-orders-in-one-package-4998936.md): Information on how to return your items from multiple orders
- [I'VE LOST MY PROOF OF PURCHASE, WHAT DO I DO?](https://lskd-us.gorgias.help/en-US/ive-lost-my-proof-of-purchase-what-do-i-do-4998942.md): Information on how to locate your order without your order number and proof of purchase
- [CAN I EXCHANGE?](https://lskd-us.gorgias.help/en-US/can-i-exchange-4998775.md): Information on how to exchange your items
- [CAN I EXCHANGE AN EXCHANGE?](https://lskd-us.gorgias.help/en-US/can-i-exchange-an-exchange-4998876.md): Information on whether you can exchange an item multiple times
- [ARE MY EXCHANGE ITEM(S) HELD FOR ME?](https://lskd-us.gorgias.help/en-US/are-my-exchange-item(s)-held-for-me-4998878.md): Information on exchange orders
- [OPTED FOR A STORE CREDIT?](https://lskd-us.gorgias.help/en-US/opted-for-a-store-credit-4998783.md): Information on where to find your store credit, how long it's valid for and how to redeem it
- [WHY DID MY EXCHANGE ITEM GO OUT OF STOCK?](https://lskd-us.gorgias.help/en-US/why-did-my-exchange-item-go-out-of-stock-4998937.md): Information on why you received an out of stock email after placing an exchange order
- [WHY DOES MY EXCHANGE ITEM SAY IT'S OUT OF STOCK BUT IT'S AVAILABLE ON THE WEBSITE?](https://lskd-us.gorgias.help/en-US/why-does-my-exchange-item-say-its-out-of-stock-but-its-available-on-the-website-4998938.md): Information on why you may be able to purchase an item on our website but it appears unavailable in our returns portal
- ['SHOP NOW WITH $X' INFO](https://lskd-us.gorgias.help/en-US/shop-now-with-dollarx-info-4998961.md): Information on the shop now with bonus credit option and the use of additional promotions
- [WHAT IS AN INSTANT RETURN/EXCHANGE?](https://lskd-us.gorgias.help/en-US/what-is-an-instant-returnexchange-4998785.md): Information on our instant returns and exchanges
- [WHY DO I NEED TO PROVIDE MY CREDIT CARD INFO?](https://lskd-us.gorgias.help/en-US/why-do-i-need-to-provide-my-credit-card-info-4998768.md): Information on requiring your bank details for instant returns and exchanges
- [I WANT TO KEEP MY ORIGINAL ITEM?](https://lskd-us.gorgias.help/en-US/i-want-to-keep-my-original-item-4998835.md): Information on how to keep your original item after processing an instant return or exchange
- [I HAVEN'T SENT MY RETURN BACK WITHIN 14 DAYS?](https://lskd-us.gorgias.help/en-US/i-havent-sent-my-return-back-within-14-days-4998874.md): Information on being charged for your instant return or exchange after 14 days
- [CAN I GET BLOCKED FROM INSTANT EXCHANGES?](https://lskd-us.gorgias.help/en-US/can-i-get-blocked-from-instant-exchanges-4998875.md): Information on misusing the instant return/exchange service
- [CAN I GET A REFUND?](https://lskd-us.gorgias.help/en-US/can-i-get-a-refund-4998862.md): Information on being eligible for a refund
- [WHEN WILL I RECEIVE MY REFUND?](https://lskd-us.gorgias.help/en-US/when-will-i-receive-my-refund-4998863.md): Information on when you should expect to receive your refund
- [I PAID WITH A GIFT CARD/STORE CREDIT?](https://lskd-us.gorgias.help/en-US/i-paid-with-a-gift-cardstore-credit-4998776.md): Information on how to locate your refund if you purchased with a gift card or store credit
- [I USED MORE THAN ONE PAYMENT METHOD?](https://lskd-us.gorgias.help/en-US/i-used-more-than-one-payment-method-4998772.md): Information on how a refund is processed if the order was paid with a bank card and gift card
- [I HAVEN'T GOT MY REFUND?](https://lskd-us.gorgias.help/en-US/i-havent-got-my-refund-4998839.md): Information for when you haven't received your refund in over 5 business days
- [CAN I RETURN MY IN STORE PURCHASE ONLINE?](https://lskd-us.gorgias.help/en-US/can-i-return-my-in-store-purchase-online-4998794.md): Information on returning your in-store purchase through our online portal
- [CAN I RETURN MY ONLINE PURCHASES IN STORE?](https://lskd-us.gorgias.help/en-US/can-i-return-my-online-purchases-in-store-4998793.md): Information on how to return your online purchase in-store with our team
- [DO I NEED A RECEIPT?](https://lskd-us.gorgias.help/en-US/do-i-need-a-receipt-4998916.md): Information on what proof of purchase details you need to return or exchange items
- [WHAT ABOUT TAXES AND FEES?](https://lskd-us.gorgias.help/en-US/what-about-taxes-and-fees-4998857.md): Information on additional fees on your order
- [HOW LONG DOES SHIPPING TAKE?](https://lskd-us.gorgias.help/en-US/how-long-does-shipping-take-4998859.md): Information on estimated shipping times around the world
- [WHERE DO YOU SHIP FROM?](https://lskd-us.gorgias.help/en-US/where-do-you-ship-from-4998779.md): Information on whether your order is coming from our warehouse in Australia or the United States
- [HOW LONG UNTIL MY ORDER IS SHIPPED?](https://lskd-us.gorgias.help/en-US/how-long-until-my-order-is-shipped-4998858.md): Information on how long it takes for your order to be dispatched
- [THE DELIVERY COURIER HAS LOST MY ORDER?](https://lskd-us.gorgias.help/en-US/the-delivery-courier-has-lost-my-order-4998788.md): Information on how to get in touch with us when your order is lost in transit
- [MY TRACKING HAS NOT UPDATED?](https://lskd-us.gorgias.help/en-US/my-tracking-has-not-updated-4998929.md): If your tracking information hasn't updated...
- [WHY WAS MY ORDER RETURNED TO SENDER?](https://lskd-us.gorgias.help/en-US/why-was-my-order-returned-to-sender-4998940.md): Information on when and how to get in touch with us if your order is being returned to our warehouse
- [MANAGING YOUR DELIVERY](https://lskd-us.gorgias.help/en-US/managing-your-delivery-4998941.md): Information on how to set preferences for your delivery eg. leave in a safe place or take to post office
- [DO YOU DELIVER TO PARCEL LOCKERS?](https://lskd-us.gorgias.help/en-US/do-you-deliver-to-parcel-lockers-4998789.md): Information on how to get your order delivered to your parcel locker
- [DO I NEED TO SIGN FOR MY ORDER?](https://lskd-us.gorgias.help/en-US/do-i-need-to-sign-for-my-order-4998861.md): information on how your order is delivered and how to manage your delivery preferences
- [MY TRACKING SAYS DELIVERED BUT I DON'T HAVE MY ORDER?](https://lskd-us.gorgias.help/en-US/my-tracking-says-delivered-but-i-dont-have-my-order-4998872.md): Information for when your tracking says 'delivered' but you don't have your order
- [HOW DO I JOIN CLUB LSKD?](https://lskd-us.gorgias.help/en-US/how-do-i-join-club-lskd-4998731.md): Information on how to join the club
- [HOW DO I KNOW WHAT PERKS I GET ACCESS TO?](https://lskd-us.gorgias.help/en-US/how-do-i-know-what-perks-i-get-access-to-4998729.md): Information on all the perks for each tier
- [DO I GET A BIRTHDAY REWARD?](https://lskd-us.gorgias.help/en-US/do-i-get-a-birthday-reward-4998947.md): Yes!!! We want to help you celebrate...
- [HOW DO I REDEEM POINTS?](https://lskd-us.gorgias.help/en-US/how-do-i-redeem-points-4998730.md): Information on how to redeem your points at checkout
- [CAN I REDEEM MY POINTS IN STORE?](https://lskd-us.gorgias.help/en-US/can-i-redeem-my-points-in-store-4998735.md): Information on how to redeem your points in-store
- [HOW DO I EARN POINTS?](https://lskd-us.gorgias.help/en-US/how-do-i-earn-points-4998771.md): Information on how your earn points with your LSKD orders
- [I MADE AN ORDER BEOFRE I CREATED AN ACCOUNT, WHERE ARE MY POINTS?](https://lskd-us.gorgias.help/en-US/i-made-an-order-beofre-i-created-an-account-where-are-my-points-4998948.md): Information on how to add points from purchases made before joining Club LSKD
- [I FORGOT TO LOG IN WHEN I PLACED MY ORDER](https://lskd-us.gorgias.help/en-US/i-forgot-to-log-in-when-i-placed-my-order-4998739.md): Information on how to have your points added from orders purchased under a different email address
- [IF I RETURN ITEMS FOR A REFUND, WILL I GET MY POINTS BACK?](https://lskd-us.gorgias.help/en-US/if-i-return-items-for-a-refund-will-i-get-my-points-back-4998733.md): Information on what happens to your points when you return your order
- [HOW DO I KNOW WHAT TIER I'M IN?](https://lskd-us.gorgias.help/en-US/how-do-i-know-what-tier-im-in-4998795.md): Information on how to reach each tier
- [DOES MY TIER STATUS EXPIRE?](https://lskd-us.gorgias.help/en-US/does-my-tier-status-expire-4998949.md): Information on how to maintain your tier status
- [DO MY POINTS EXPIRE?](https://lskd-us.gorgias.help/en-US/do-my-points-expire-4998738.md): Information on how long your points are valid for
- [CAN I TRANSFER POINTS TO SOMEONE ELSE?](https://lskd-us.gorgias.help/en-US/can-i-transfer-points-to-someone-else-4998732.md): Information on sharing reward points
- [MY POINTS DISAPPEARED](https://lskd-us.gorgias.help/en-US/my-points-disappeared-4998879.md): If you have tried to claim your reward points...
- [CAN I COMBINE POINTS FROM MY 2 EMAIL ADDRESSES?](https://lskd-us.gorgias.help/en-US/can-i-combine-points-from-my-2-email-addresses-4998871.md): Information on your unique Club LSKD account
- [I'VE CHANGED MY EMAIL ADDRESS, CAN I TRANSFER POINTS?](https://lskd-us.gorgias.help/en-US/ive-changed-my-email-address-can-i-transfer-points-4998737.md): Information on transferring points across to your new email address
- [CLUB LSKD TERMS & CONDITIONS](https://lskd-us.gorgias.help/en-US/club-lskd-terms-and-conditions-4998950.md): Information on the nitty gritty
- [HOW LONG ARE GIFT CARDS VALID FOR?](https://lskd-us.gorgias.help/en-US/how-long-are-gift-cards-valid-for-4998787.md): All gift cards are valid for 3 years
- [DO YOU OFFER PHYSICAL GIFT CARDS?](https://lskd-us.gorgias.help/en-US/do-you-offer-physical-gift-cards-4998777.md): Information on how to purchase physical gift cards
- [WHEN WILL I RECEIVE MY GIFT CARD?](https://lskd-us.gorgias.help/en-US/when-will-i-receive-my-gift-card-4998784.md): Information on how to receive your gift card after purchase
- [HOW DO I REDEEM MY GIFT CARD?](https://lskd-us.gorgias.help/en-US/how-do-i-redeem-my-gift-card-4998870.md): Information on redeeming your gift card at checkout
- [CAN I APPLY MULTIPLE GIFT CARDS AT CHECKOUT?](https://lskd-us.gorgias.help/en-US/can-i-apply-multiple-gift-cards-at-checkout-4998881.md): Information on how to apply multiple gift cards at checkout
- [HOW DO I CHECK MY GIFT CARD BALANCE?](https://lskd-us.gorgias.help/en-US/how-do-i-check-my-gift-card-balance-4998764.md): Information on how to check the balance of your gift card online
- [I CAN'T FIND MY STORE CREDIT OR GIFT CARD?](https://lskd-us.gorgias.help/en-US/i-cant-find-my-store-credit-or-gift-card-4998931.md): Information on where to find your store credit or gift card
- [WHAT PAYMENT METHODS ARE AVAILABLE?](https://lskd-us.gorgias.help/en-US/what-payment-methods-are-available-4998770.md): Information on methods to pay for your order - Visa, Mastercard, PayPal, Gift Card and Store Credit.
- [CAN I USE MORE THAN ONE PAYMENT TYPE?](https://lskd-us.gorgias.help/en-US/can-i-use-more-than-one-payment-type-4998865.md): Information on what payment methods can be combined
- [CAN I CHANGE MY PAYMENT METHOD?](https://lskd-us.gorgias.help/en-US/can-i-change-my-payment-method-4998866.md): Information on being unable to change your payment method after order is confirmed
- [MY DEBIT/CREDIT CARD ISN'T PROCESSING?](https://lskd-us.gorgias.help/en-US/my-debitcredit-card-isnt-processing-4998867.md): Troubleshooting payment issues
- [WHY HAVE PRICES CHANGED?](https://lskd-us.gorgias.help/en-US/why-have-prices-changed-7059348.md): We've restructured how we price our gear across different regions. Rather than converting a single price using currency exchange rates, which can be inconsistent and unfair, we now set prices specifically for each region. For community in the USA and
- [MY ORDER HAS BEEN FLAGGED AS FRAUD?](https://lskd-us.gorgias.help/en-US/my-order-has-been-flagged-as-fraud-6209731.md): Information on fraud process
- [GIFT WITH PURCHASE INFO](https://lskd-us.gorgias.help/en-US/gift-with-purchase-info-4998953.md): Information on how to redeem a gift with purchase, when you're eligible, as well as the return policy.
- [I'M HAVING ISSUES APPLYING FOR A FITNESS PARTNERSHIP](https://lskd-us.gorgias.help/en-US/im-having-issues-applying-for-a-fitness-partnership-4998932.md): Information on troubleshooting your fitness partnership application
- [GENERAL DISCOUNT CODE INFO](https://lskd-us.gorgias.help/en-US/general-discount-code-info-4998782.md): Information on when and how to use a discount code
- [MY DISCOUNT CODE ISN'T APPLYING?](https://lskd-us.gorgias.help/en-US/my-discount-code-isnt-applying-4998778.md): Information on how to troubleshoot your discount code
- [2 FOR X DEALS](https://lskd-us.gorgias.help/en-US/2-for-x-deals-4998869.md): Information on how to claim our 2 for $X promotions
- [MY LSKD REWARDS POINTS AREN'T WORKING?](https://lskd-us.gorgias.help/en-US/my-lskd-rewards-points-arent-working-4998868.md): Information on why your LSKD Rewards points aren't being applied to your order
- [CAN I PUT AN ITEM ON HOLD?](https://lskd-us.gorgias.help/en-US/can-i-put-an-item-on-hold-4998883.md): Information on holding items in our retail stores
- [CAN I USE MY LSKD REWARDS POINTS IN STORE?](https://lskd-us.gorgias.help/en-US/can-i-use-my-lskd-rewards-points-in-store-4998799.md): Information on how to redeem your Club LSKD rewards in store
- [CAN I RETURN MY IN STORE PURCHASES ONLINE?](https://lskd-us.gorgias.help/en-US/can-i-return-my-in-store-purchases-online-4998954.md): Sure can! Lodge your return here!You'll be provided with a return label to ship that back to us at the end.
- [STORE LOCATIONS](https://lskd-us.gorgias.help/en-US/store-locations-4998955.md): Information on where your closest LSKD store is located
- [WHAT SHOULD I DO IF MY PRODUCT IS FAULT OR DAMAGED?](https://lskd-us.gorgias.help/en-US/what-should-i-do-if-my-product-is-fault-or-damaged-4998930.md): If any product you have received from us that is damaged or faulty...
- [CARE INSTRUCTIONS?](https://lskd-us.gorgias.help/en-US/care-instructions-4998767.md): Information on how to wash, dry and care for your lskd gear
- [WHAT ARE THE DIFFERENCES BETWEEN OUR WOMEN'S LEGGINGS/SHORTS](https://lskd-us.gorgias.help/en-US/what-are-the-differences-between-our-womens-leggingsshorts-4998790.md): Information on the difference between our Rep, Fusion, Elixir and Elite range
- [DO LSKD PRODUCTS CONTAIN PFAS OR BFAS?](https://lskd-us.gorgias.help/en-US/do-lskd-products-contain-pfas-or-bfas-4998736.md): Information on our fabrics and materials, and the industry standards
- [WHAT SIZE DO I BUY IN UNISEX?](https://lskd-us.gorgias.help/en-US/what-size-do-i-buy-in-unisex-4998884.md): Information on what size to buy in our unisex tees
- [WHAT SIZE AM I IN LEGGINGS?](https://lskd-us.gorgias.help/en-US/what-size-am-i-in-leggings-4998882.md): Information on what size leggings to order
- [MEN'S TOP SIZE GUIDE](https://lskd-us.gorgias.help/en-US/mens-top-size-guide-4998743.md): Chest: Wrap measuring tape around the fullest part of the chest, ensuring the measuring tape is sitting straight across the back when taking the measurements. Once the measuring tape is in position, keep the arms relaxed and by the side.
- [MEN'S BOTTOMS SIZE GUIDE](https://lskd-us.gorgias.help/en-US/mens-bottoms-size-guide-4998741.md): Waist: Measure around the middle of your waist, this should be approximately around where your belly button. Hips: Measure around the widest part of your hips, making sure the tape measure is sitting straight around the largest part of your bum.
- [BRA SIZE GUIDE](https://lskd-us.gorgias.help/en-US/bra-size-guide-4998742.md): Bust: Wrap measuring tape around the fullest part of the bust, ensuring the measuring tape is sitting straight across the back when taking the measurements. Once the measuring tape is in position keep the arms relaxed and by the side.
- [WOMEN'S TOPS SIZE GUIDE](https://lskd-us.gorgias.help/en-US/womens-tops-size-guide-4998745.md): Bust: Wrap measuring tape around the fullest part of the bust, ensuring the measuring tape is sitting straight across the back when taking the measurements. Once the measuring tape is in position keep the arms relaxed and by the side.
- [WOMEN'S BOTTOMS SIZE GUIDE](https://lskd-us.gorgias.help/en-US/womens-bottoms-size-guide-4998740.md): Hips: Measure around the widest part of your hips, making sure the tape measure is sitting straight around the largest part of your bum. Waist: Measure around the middle of your waist, this should be approximately around where your belly button.
- [LEGGINGS INSEAM MEASUREMENTS](https://lskd-us.gorgias.help/en-US/leggings-inseam-measurements-4998744.md): Inseam measurements are the length of the inner seam of a pair of tights or shorts, from the crotch area to the bottom hem of the leg. Disclaimer: All measurements are guides only. We try our best to provide the most accurate and helpful information.
- [WHAT IS BRAND PAY?](https://lskd-us.gorgias.help/en-US/what-is-brand-pay-7761321.md): Brand Pay is a platform that rewards you for creating and sharing authentic LSKD content on Instagram. If your content is approved, you'll earn rewards that can be redeemed for LSKD Gift Cards.
- [WHO CAN JOIN?](https://lskd-us.gorgias.help/en-US/who-can-join-7761322.md): Anyone that has instagram with 100+ followers can join! To participate, your profile will need to be public.
- [DO I NEED A PUBLIC PROFILE?](https://lskd-us.gorgias.help/en-US/do-i-need-a-public-profile-7761323.md): Yes. Your Instagram profile must be public so we can review your content and reward eligible posts.
- [CAN I JOIN OUTSIDE OF AUSTRALIA?](https://lskd-us.gorgias.help/en-US/can-i-join-outside-of-australia-7761324.md): You sure can! This is global.
- [WHAT KIND OF CONTENT CAN I POST?](https://lskd-us.gorgias.help/en-US/what-kind-of-content-can-i-post-7761325.md): We want to see you living your life while repping LSKD. Whether that's training, running, hiking, coffee walks, race day, recovery or everyday life. The best content is authentic, original and genuinely you.
- [WHAT TYPE OF CONTENT IS ELIGIBLE?](https://lskd-us.gorgias.help/en-US/what-type-of-content-is-eligible-7761327.md): Eligible content includes:. Grid Posts. Carousel Posts. Reels. Stories
- [CAN I USE OLD PHOTOS OR VIDEOS?](https://lskd-us.gorgias.help/en-US/can-i-use-old-photos-or-videos-7761328.md): Content should be newly created and uploaded after you've joined Brand Pay.
- [CAN I REPOST SOMEONE ELSES CONTENT?](https://lskd-us.gorgias.help/en-US/can-i-repost-someone-elses-content-7761329.md): No. All content must be created by you and feature your own photography or video.
- [DO I HAVE TO WEAR LSKD?](https://lskd-us.gorgias.help/en-US/do-i-have-to-wear-lskd-7761330.md): Yes. This is designed to reward authentic content featuring genuine LSKD products.
- [CAN I POST EVERYDAY?](https://lskd-us.gorgias.help/en-US/can-i-post-everyday-7761331.md): Absolutely. We love seeing our community out there living the lifestyle. Just make sure each piece of content is original and meets the guidelines. Keep in mind that you may not get rewarded for every post.
- [CAN I DELETE MY POST AFTER IT'S BEEN APPROVED?](https://lskd-us.gorgias.help/en-US/can-i-delete-my-post-after-its-been-approved-7761332.md): If you delete your post you may lose your rewards.
- [WHY WASN'T MY CONTENT APPROVED?](https://lskd-us.gorgias.help/en-US/why-wasnt-my-content-approved-7761333.md): There could be a few reasons:. Your profile was private. The content wasn't original. It didn't meet the Brand Pay guidelines. It wasn't aligned with LSKD's values. It didn't clearly feature LSKD. You tagged other activewear brands alongside LSKD.
- [WILL LSKD USE MY CONTENT?](https://lskd-us.gorgias.help/en-US/will-lskd-use-my-content-7887955.md): By signing up to BrandPay and participating in the program, you give LSKD permission to use eligible content you create and share through the platform. This may include using your content across LSKD’s marketing channels, including our website, socia
- [DOES EVERY POST GET A REWARD?](https://lskd-us.gorgias.help/en-US/does-every-post-get-a-reward-7761334.md): Not always. Every submission is reviewed to make sure it meets the Brand Pay guidelines and aligns with LSKD's values. *Please note: rewards value is subject to change without notice.*
- [HOW DO I GET REWARDED?](https://lskd-us.gorgias.help/en-US/how-do-i-get-rewarded-7761336.md): Simply post your content, tag @LSKD, and if your content is approved, your rewards will be added to your Brand Pay account.
- [WHAT CAN I REDEEM MY REWARDS FOR?](https://lskd-us.gorgias.help/en-US/what-can-i-redeem-my-rewards-for-7761337.md): Rewards can be redeemed for LSKD Gift Cards to use on your next order.
- [HOW LONG DOES IT TAKE FOR MY CONTENT TO BE REVIEWED?](https://lskd-us.gorgias.help/en-US/how-long-does-it-take-for-my-content-to-be-reviewed-7761338.md): This can take up to 24hours. The reward will be added to your account once the content is approved!
- [WHEN WILL MY REWARDS APPEAR IN MY BRAND PAY ACCOUNT?](https://lskd-us.gorgias.help/en-US/when-will-my-rewards-appear-in-my-brand-pay-account-7761340.md): This can be anywhere from instant or up to 48 hours from when your content is approved.
- [HOW DO I REDEEM REWARDS?](https://lskd-us.gorgias.help/en-US/how-do-i-redeem-rewards-7761341.md): This can be done in the BrandPay App.
- [IS THERE A LIMIT TO HOW MUCH I CAN EARN?](https://lskd-us.gorgias.help/en-US/is-there-a-limit-to-how-much-i-can-earn-7761342.md): Yes. You can only be rewarded once per week.
- [CAN I EARN REWARDS ON CONTENT I'VE ALREADY BEEN PAID FOR BY LSKD?](https://lskd-us.gorgias.help/en-US/can-i-earn-rewards-on-content-ive-already-been-paid-for-by-lskd-7761343.md): No. If you are already rewarded or paid by LSKD you are not eligible.
- [HOW DO I USE MY LSKD GIFTCARD ONCE REDEEMED?](https://lskd-us.gorgias.help/en-US/how-do-i-use-my-lskd-giftcard-once-redeemed-7761344.md): This works the same as a regular LSKD gift card! Just enter at check out.
- [WHO DO I CONTACT IF I HAVE A QUESTION?](https://lskd-us.gorgias.help/en-US/who-do-i-contact-if-i-have-a-question-7761345.md): Reach out to the LSKD team on live chat, DM or phone.