LSKD US

<p><span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We ask for the credit card details as a security measure. You will only be charged if you do not return your gear within 14 days of lodging the return.</span></p>

Why do I need to provide my credit card info?

Returns & Exchanges

Instant Exchange

Will everything be on sale?

Whats the Return Policy?

Can I use my normal payment method?

Can I redeem or earn Club LSKD points?

How do I access the Online Warehouse Sale?

Can I shop the sale on the LSKD App?

Will there be a dispatch delay?

Can I use discount codes?

The boring sh*t

Terms & Conditions

Online Warehouse Sale

Full Terms & Conditions

Can I buy a Trust Us Pack in store?

Can I buy other LSKD gear when I order a Trust Us Pack?

If I order 2 or more packs will they be in the same box or separate?

If I buy two will I get the same thing in both?

Buying a Trust Us Pack

What if I am different sizes for top & bottom?

Can I choose what sizes I get?

What happens if it doesn't fit?

What are the kids sizes?

Choosing the right size

Can I use a discount code?

Can I redeem rewards points on my Trust Us Pack?

Discounts & Rewards Points

If I buy 2 will I get the same thing in both?

What's in the Trust Us Pack?

Can I choose the items

Will there be new styles

Will there be active wear in them?

What's in the pack?

What if I don't like what I got?

Can I exchange individual items?

Can I return to my local LSKD Retail Store?

Help I picked the wrong size, can I make a change?

I f*cked up my order! How do I cancel it?

Change & Cancel Options

What payment options are there for Trust Us Packs?

Payment Options

How long will it take to get my order?

I ordered 2 Trust Us Packs but only received one?

Shipping & Dispatch

Trust Us Packs!

Christmas Shipping Cut Off 🎄

How much is Shipping?

What about customs fees?

Shipping Costs

Where do you ship from?

Once I place an order, how long until its shipped?

How do I know if my order is on its way?

How long does shipping outside of Australia take?

Do you ship orders on weekends?

Where will my parcel be delivered?

Do I need to be home to receive my delivery?

What if my tracking has not updated?

General Shipping Info

Shipping & Delivery

How do I lodge a return?

Can I return items?

Can I return a gift card?

What Countries receive free returns?

What is the Return Shipping Fee?

General Returns Info

Can I exchange for a new size?

Can I exchange for a different item?

How do I get my store credit?

When will I receive my store credit?

How long is a store credit valid for?

How do I use my store credit?

Exchanges & Store Credit

What is Instant Exchange?

Whats the benefit?

Can I cancel my order?

I ordered the wrong size, can I change it?

Order

Can I get a refund?

How long does a refund take?

I paid with a gift card/store credit?

I used more than one payment method?

How do refunds work with Buy Now Pay Later services?

How do I pause instalments?

Refunds

What should I do if my product is faulty or damaged?

How do I know if a product is being restocked?

How can I care for my Leggings?

Can I put an item on hold?

What's the difference between Base, Rep, Fusion, Seamless and Elixir Leggings?

Do products contain PFAS or BPAs?

Products

How long do gift cards last?

Do you have physical gift cards?

When will I receive my gift card?

How do I redeem my gift card?

Gift Cards

What payment options are available

Can I use more than one payment type?

Can I pay cash, cheque or direct deposit?

Can I change my payment method?

My payment wont go through on my card?

Payments

General discount code info

My discount isn't applying?

My discount code isn't valid?

2 for X deals

Discount Codes

General gift with purchase info

Gifts with Purchase

Payment & Promotions

How do I earn points?

How do I redeem points?

Do my Points expire?

How many people can I refer?

Can I combine points from my 2 email addresses?

What is Refer a Friend?

I've changed my email address, can I transfer points?

How many points can be redeemed?

Where can I see all my points and perks?

Can I transfer points to someone else?

If I redeem my points to a discount code will they expire?

If I return items for a refund will I get my points back?

I made an order before I created an account, where are my points?

My points disappeared?

What's in it for me?

Can I redeem LSKD Rewards Points for Cash?

How do I know what tier I'm in?

Does my tier status expire?

Is it free to sign up?

How do I know what perks I get access to?

Do I get a birthday reward?

I forgot to log in when I placed my order!

The boring bits

LSKD Rewards T&Cs

Club LSKD Rewards & Perks

Men's Tops Size Guide

Men's Bottoms Size Guide

Bra Size Guide

Women's Tops Size Guide

Women's Bottoms Size Guide

Leggings Inseam Measurements

Size Guides

My LSKD App isn't working?

LSKD App

Why do I need to provide my credit card info?Updated 3 years ago