LSKD US

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Reach out to the LSKD team on live chat, DM or phone.

WHO DO I CONTACT IF I HAVE A QUESTION?

BRANDPAY

SUPPORT

RETURNS POLICY INFO

WHAT ABOUT TAXES AND FEES?

HOW LONG DOES SHIPPING TAKE?

HOW DO I START A RETURN?

DO I GET A PREPAID RETURN LABEL SENT TO ME WITH MY RETURN?

WHERE DO YOU SHIP FROM?

WHAT IS AN INSTANT RETURN/EXCHANGE?

HOW MUCH IS SHIPPING?

TOP FAQ'S

IS LSKD PASSING ON TARIFFS TO U.S. COMMUNITY?

U.S TARIFFS

CAN I RETURN A GIFT CARD?

CAN I RETURN A GIFT?

DO YOU PROVIDE GIFT RECEIPTS?

CAN I RETURN GEAR THAT I BOUGHT ON SALE?

I PROCESSED MY RETURN BUT DIDN'T RECEIVE MY RETURN LABEL?

CAN I RETURN MULTIPLE ORDERS IN ONE PACKAGE?

I'VE LOST MY PROOF OF PURCHASE, WHAT DO I DO?

GENERAL RETURN INFO

CAN I EXCHANGE?

CAN I EXCHANGE AN EXCHANGE?

ARE MY EXCHANGE ITEM(S) HELD FOR ME?

OPTED FOR A STORE CREDIT?

WHY DID MY EXCHANGE ITEM GO OUT OF STOCK?

WHY DOES MY EXCHANGE ITEM SAY IT'S OUT OF STOCK BUT IT'S AVAILABLE ON THE WEBSITE?

'SHOP NOW WITH $X' INFO

EXCHANGES & STORE CREDITS

WHY DO I NEED TO PROVIDE MY CREDIT CARD INFO?

I WANT TO KEEP MY ORIGINAL ITEM?

I HAVEN'T SENT MY RETURN BACK WITHIN 14 DAYS?

CAN I GET BLOCKED FROM INSTANT EXCHANGES?

INSTANT RETURNS

CAN I GET A REFUND?

WHEN WILL I RECEIVE MY REFUND?

I PAID WITH A GIFT CARD/STORE CREDIT?

I USED MORE THAN ONE PAYMENT METHOD?

I HAVEN'T GOT MY REFUND?

REFUNDS

CAN I RETURN MY IN STORE PURCHASE ONLINE?

CAN I RETURN MY ONLINE PURCHASES IN STORE?

DO I NEED A RECEIPT?

LSKD SAN DIEGO IN-STORE RETURNS

RETURNS & EXCHANGES

SHIPPING COSTS

HOW LONG UNTIL MY ORDER IS SHIPPED?

THE DELIVERY COURIER HAS LOST MY ORDER?

MY TRACKING HAS NOT UPDATED?

WHY WAS MY ORDER RETURNED TO SENDER?

MANAGING YOUR DELIVERY

GENERAL SHIPPING INFO

DO YOU DELIVER TO PARCEL LOCKERS?

DO I NEED TO SIGN FOR MY ORDER?

MY TRACKING SAYS DELIVERED BUT I DON'T HAVE MY ORDER?

DELIVERY

SHIPPING

HOW DO I JOIN CLUB LSKD?

HOW DO I KNOW WHAT PERKS I GET ACCESS TO?

DO I GET A BIRTHDAY REWARD?

GETTING STARTED WITH CLUB LSKD

HOW DO I REDEEM POINTS?

CAN I REDEEM MY POINTS IN STORE?

USING & REDEEMING POINTS

HOW DO I EARN POINTS?

I MADE AN ORDER BEOFRE I CREATED AN ACCOUNT, WHERE ARE MY POINTS?

I FORGOT TO LOG IN WHEN I PLACED MY ORDER

IF I RETURN ITEMS FOR A REFUND, WILL I GET MY POINTS BACK?

EARNING POINTS

HOW DO I KNOW WHAT TIER I'M IN?

DOES MY TIER STATUS EXPIRE?

TIER STATUS

DO MY POINTS EXPIRE?

CAN I TRANSFER POINTS TO SOMEONE ELSE?

MY POINTS DISAPPEARED

CAN I COMBINE POINTS FROM MY 2 EMAIL ADDRESSES?

I'VE CHANGED MY EMAIL ADDRESS, CAN I TRANSFER POINTS?

CLUB LSKD TERMS & CONDITIONS

POINTS ISSUES & TROUBLESHOOTING

CLUB LSKD REWARDS

HOW LONG ARE GIFT CARDS VALID FOR?

DO YOU OFFER PHYSICAL GIFT CARDS?

WHEN WILL I RECEIVE MY GIFT CARD?

HOW DO I REDEEM MY GIFT CARD?

CAN I APPLY MULTIPLE GIFT CARDS AT CHECKOUT?

HOW DO I CHECK MY GIFT CARD BALANCE?

I CAN'T FIND MY STORE CREDIT OR GIFT CARD?

GIFT CARDS

WHAT PAYMENT METHODS ARE AVAILABLE?

CAN I USE MORE THAN ONE PAYMENT TYPE?

CAN I CHANGE MY PAYMENT METHOD?

MY DEBIT/CREDIT CARD ISN'T PROCESSING?

WHY HAVE PRICES CHANGED?

PAYMENTS

PAYMENT

MY ORDER HAS BEEN FLAGGED AS FRAUD?

ORDER ASSISTANCE

ORDERS & PAYMENT

GIFT WITH PURCHASE INFO

I'M HAVING ISSUES APPLYING FOR A FITNESS PARTNERSHIP

GENERAL DISCOUNT CODE INFO

MY DISCOUNT CODE ISN'T APPLYING?

2 FOR X DEALS

MY LSKD REWARDS POINTS AREN'T WORKING?

DISCOUNT CODES

PROMOTIONS

CAN I PUT AN ITEM ON HOLD?

CAN I USE MY LSKD REWARDS POINTS IN STORE?

CAN I RETURN MY IN STORE PURCHASES ONLINE?

STORE LOCATIONS

LSKD RETAIL STORES

WHAT SHOULD I DO IF MY PRODUCT IS FAULT OR DAMAGED?

CARE INSTRUCTIONS?

WHAT ARE THE DIFFERENCES BETWEEN OUR WOMEN'S LEGGINGS/SHORTS

DO LSKD PRODUCTS CONTAIN PFAS OR BFAS?

WHAT SIZE DO I BUY IN UNISEX?

WHAT SIZE AM I IN LEGGINGS?

MEN'S TOP SIZE GUIDE

MEN'S BOTTOMS SIZE GUIDE

BRA SIZE GUIDE

WOMEN'S TOPS SIZE GUIDE

WOMEN'S BOTTOMS SIZE GUIDE

LEGGINGS INSEAM MEASUREMENTS

SIZING

PRODUCTS & SIZING

WHAT IS BRAND PAY?

WHO CAN JOIN?

DO I NEED A PUBLIC PROFILE?

CAN I JOIN OUTSIDE OF AUSTRALIA?

GETTING STARTED

WHAT KIND OF CONTENT CAN I POST?

WHAT TYPE OF CONTENT IS ELIGIBLE?

CAN I USE OLD PHOTOS OR VIDEOS?

CAN I REPOST SOMEONE ELSES CONTENT?

DO I HAVE TO WEAR LSKD?

CAN I POST EVERYDAY?

CAN I DELETE MY POST AFTER IT'S BEEN APPROVED?

WHY WASN'T MY CONTENT APPROVED?

WILL LSKD USE MY CONTENT?

ALL THINGS CONTENT CREATION

DOES EVERY POST GET A REWARD?

HOW DO I GET REWARDED?

WHAT CAN I REDEEM MY REWARDS FOR?

HOW LONG DOES IT TAKE FOR MY CONTENT TO BE REVIEWED?

WHEN WILL MY REWARDS APPEAR IN MY BRAND PAY ACCOUNT?

HOW DO I REDEEM REWARDS?

IS THERE A LIMIT TO HOW MUCH I CAN EARN?

CAN I EARN REWARDS ON CONTENT I'VE ALREADY BEEN PAID FOR BY LSKD?

HOW DO I USE MY LSKD GIFTCARD ONCE REDEEMED?

REWARDS & REDEMPTION

WHO DO I CONTACT IF I HAVE A QUESTION?Updated 2 months ago