What is Instant Exchange?Updated a month ago
We offer instant exchanges to get your items even faster! When lodging an exchange online you have the option to enter your credit card details and hold $1 to have the new item shipped out to you before you ship the item back to us.
We will ship your new items straight away, you just need to pop the return items in the post within 14 days otherwise you'll be charged for the extra items.
Heads up for our U.S. community:
With the launch of our new U.S. warehouse, some items have been removed from the U.S. website and may no longer be eligible for exchange. If an item isn’t available for exchange, you'll still be able to return it for a refund or store credit (if within the return window).
Please reach out to our Community Experience Team if you're unsure, we're here to help!
*Exchanges are only valid for 60 days from the delivery date.
*Exchanges on returns are currently only available for our Customers located in Australia, New Zealand, the United States, Singapore, Canada and the UK.