Can I exchange for a new size?Updated a month ago
We’ve made it easy & free to exchange your item if it's not quite the right size.
1. Enter your order number then select the item you want to exchange
2. Select exchange for a new size & then the new size you’re chasing
3. Review your return and submit
4. Ship it back using the free label we provide
Or for order numbers not starting with #US, click below:
Heads up for our U.S. & Canada community:
With the launch of our new U.S. warehouse, some items have been removed from the U.S. and Canada website and may no longer be eligible for exchange. If an item isn’t available for exchange, you'll still be able to return it for a refund or store credit (if within the return window).
Please reach out to our Community Experience Team if you're unsure, we're here to help!
*Exchanges are only valid for 60 days from the delivery date.
*Exchanges on returns are currently only available for our Customers located in Australia, New Zealand, the United States, Singapore, Canada, EU and the UK.