<span id="isPasted" style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We&#x2019;re hoping to get ALL orders out within 5 days, that said, we might see a delay of up to 7 days due to the influx of orders (y&#x2019;all go crazy for these Packs!). Our Distribution Centre crew are hustling to get your order out FAST keep an eye on your emails for your dispatch update.&#xA0;

How long will it take to get my order?

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">First up, lets double check your tracking. Sometimes these may have been shipped under the same tracking number but will be 2 separate items; these will display as Item 1 and Item 2 and tracking will be updated separately.&#xA0; <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Reach out to our Community Experience Team if you&#x2019;re still having issues! &#xA0;

I ordered 2 Trust Us Packs but only received one?

LSKD US

Shipping & Dispatch

Trust Us Packs!

The boring sh*t

Full Terms & Conditions

Can I buy a Trust Us Pack in store?

Can I buy other LSKD gear when I order a Trust Us Pack?

If I order 2 or more packs will they be in the same box or separate?

If I buy two will I get the same thing in both?

Buying a Trust Us Pack

What if I am different sizes for top & bottom?

Can I choose what sizes I get?

What happens if it doesn't fit?

What are the kids sizes?

Choosing the right size

Can I use a discount code?

Can I redeem rewards points on my Trust Us Pack?

Discounts & Rewards Points

If I buy 2 will I get the same thing in both?

What's in the Trust Us Pack?

Can I choose the items

Will there be new styles

Will there be active wear in them?

What's in the pack?

What if I don't like what I got?

Can I exchange individual items?

Can I return to my local LSKD Retail Store?

Returns & Exchanges

Help I picked the wrong size, can I make a change?

I f*cked up my order! How do I cancel it?

Change & Cancel Options

What payment options are there for Trust Us Packs?

Payment Options

How much is Shipping?

What about customs fees?

Shipping Costs

Where do you ship from?

Once I place an order, how long until its shipped?

How do I know if my order is on its way?

How long does shipping outside of Australia take?

Do you ship orders on weekends?

Where will my parcel be delivered?

Do I need to be home to receive my delivery?

General Shipping Info

Shipping & Delivery

How do I lodge a return?

Can I return items?

Can I return a gift card?

General Returns Info

Can I exchange for a new size?

Can I exchange for a different item?

How do I get my store credit?

When will I receive my store credit?

How long is a store credit valid for?

How do I use my store credit?

Exchanges & Store Credit

What is Instant Exchange?

Why do I need to provide my credit card info?

Whats the benefit?

Instant Exchange

Can I get a refund?

How long does a refund take?

I paid with a gift card/store credit?

I used more than one payment method?

How do refunds work with Buy Now Pay Later services?

How do I pause instalments?

Refunds

How long do gift cards last?

Do you have physical gift cards?

When will I receive my gift card?

How do I redeem my gift card?

Gift Cards

What payment options are available

Can I use more than one payment type?

Can I pay cash, cheque or direct deposit?

Can I change my payment method?

My payment wont go through on my card?

Payments

General discount code info

My discount isn't applying?

My discount code isn't valid?

2 for X deals

Discount Codes

General gift with purchase info

Gifts with Purchase

Payment & Promotions

The boring bits

LSKD Rewards T&Cs

How do I earn LSKD Rewards points?

How do I redeem my LSKD Rewards points on the website?

How do I redeem my LSKD Rewards points on the APP?

Do my LSKD Rewards Points expire?

Is there a limit to how many LSKD Rewards points can be redeemed at once?

How do I keep track of how many LSKD Rewards points I have and all my perks?

Can LSKD Rewards Points be transferred to a friend?

Can I redeem LSKD Rewards Points for Cash?

If I return items for a refund will I get my points back?

Can I claim LSKD Rewards Points?

LSKD Rewards Points

What does Rookie PRO & MVP mean?

Can I lose my status?

Is it free to sign up?

How do I know what perks I get access to?

Status & Perks

How do I create an account?

How do I reset my password?

I forgot to log in when I placed my order!

Can I combine points from my 2 email addresses?

I've changed my email address, can I transfer points?

My Account

What is Refer a Friend?

Is here a limit to how many friends I can refer?

What's in it for me?

Refer a Friend

LSKD Rewards

My LSKD App isn't working?

LSKD App